PRIVACY POLICIES

We collect your personal data when you make a transaction on our website, as part of the process, we collect personal information that you provide to us, such as your name, physical address and email address. when you call our Customer Service, when you sign up to receive commercial communications. Your personal information will be used only for the specific reasons indicated above, when you browse our website or when you use other services offered by our website (maxstorecolombia.com). The data we collect includes information you provide to us, such as your first and last name, shipping and billing addresses. We also collect data related to your shopping habits and the pages and products you visit during your use of the website. We use this data to.
• receive your orders, process your payments and deliver the items you have purchased;
• provide additional services that you have requested, such as our marketing communications;
• grant you access to services reserved for registered users, such as wish lists and product notices;
• offer you help and assistance through our Customer Service;
• personalize your visit to the website and ensure that content from our site is presented in the most effective way for you and your computer.
Under the law, we must have a valid legal basis to process your data. In most cases, we will process your data where we have entered into a contract with you, for example to deliver your purchases or to provide other services that you have requested. We will also use your personal data to send you commercial or marketing communications that we believe may be of interest to you, provided we have your explicit consent for such activity or, if you are an existing customer, provided we have a legitimate interest in contacting you. . You may opt out of receiving commercial or marketing communications at any time.

Your personal data will be processed by Max White Records ®  As data controller, we will not be allowed to process any type of information about our clients by other companies. max white records, may hire services from external suppliers to help us satisfy our commercial needs and to do so they must carry out any type of work in our facilities to guarantee full data protection with said suppliers. We have selected these suppliers after a rigorous evaluation process based on their security, reliability and competence. These providers will process your data only on our instructions. 

We will retain your personal data for more than 2 years as long as necessary to fulfill the purposes for which it was provided, unless the law allows and requires us to retain it for longer. The conservation period varies depending on the processing objectives. For example, the retention period for data collected during your purchases on www.maxstorecolombia.com is in accordance with applicable local laws, while the data we use to send commercial communications is stored until we receive a request to unsubscribe. .

Our company Max White Records provides us with maximum security  online the platform that allows us to sell our products and services to you. Your data may be stored through Max White Records data storage databases and general maxwhiterecords.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Max Store & Max White Records. used by our company adhere to the standards established by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, Paypal and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We collect and process your personal data for the following purposes:
a) when you purchase an item on www.maxstorecolombia.com we collect the personal data necessary to be able to perfect our contract with you, for example, payment data, verifications to prevent fraud if you decide to pay by credit/debit card, billing, shipping and delivery of the item, as well as the possible management of a return.
b) when you visit www.maxstorecolombia.com, we collect the minimum personal data necessary to be able to offer you the services of our network, such as managing items in your shopping cart.
c) when you visit www.maxstorecolombia.com, we will use some data about your browsing to help us improve both the website and our promotions on it. For example, data about how you learned about the website; the date and time of your visit; the items you have viewed or searched for; page response time, download errors, length of visits to certain pages, page interaction data (such as your scrolling, clicks, mouse positions) and methods used to navigate away from the page.
d) we also collect data about the use of www.maxstorecolombia.com through cookies. You will find more information about the use of cookies and how you can, if you wish, cancel them, in our Cookies Policy.
e) when you register on www.maxstorecolombia.com, we collect the necessary data to ensure that we can recognize you on your subsequent visits and that we can offer our services to registered members, such as creating a Wish List or signing up for newsletters. . If you prefer to stop receiving these emails, you can unsubscribe at any time by clicking the link at the bottom of the email, or by contacting our Customer Service.
f) When you sign up for our newsletters, we ask for your email address. If you prefer to avoid receiving these emails, you can unsubscribe at any time by clicking on the link at the end of the email, or by contacting our Customer Service.
g) if you have made purchases at www.maxstorecolombia.com, we use the personal data we have about you, such as your purchase history, to contact you and offer you products or services that may be of interest to you. These contacts will normally take place via email, but in certain cases we may contact you in other ways, for example by telephone, if an item you wanted to purchase has become available and is out of stock. If you prefer to prevent us from contacting you by other means, you can opt out of receiving emails at any time by clicking the link at the bottom of the email, updating your contact preferences at www.maxstorecolombia.com or by contacting our Customer Service.
h) we analyze contact data, purchase history, website navigation data and lifestyle data to adapt our commercial communications, the presentation of our website and internet advertising to your preferences. For example, if you have previously visited or purchased a certain model of footwear, you may receive an email informing you of offers or showing you similar items as part of our online advertising program.
i) when you contact our Customer Service, we use the personal data you provide to us to respond to your questions or your request for information.

Under the law, you have the right to:
- know what personal data we process, where it comes from and how it is used;
- request that your data be updated, corrected or supplemented;
- withdraw your consent to the processing of your data for a particular purpose;
- request the deletion of your data from our systems;
- limit or object to the processing of your data;
- request that we send you an electronic readable form of the personal data we hold about you or transfer such data to a third party designated by you.
You may exercise these rights at any time by sending an email to soporte@maxwhiterecords.com or by writing to max store colombia's Privacy Department.
If you believe that the processing of your personal data has been carried out unlawfully, you may lodge a complaint with the supervisory authority responsible for compliance with the rules on the protection of personal data in your jurisdiction.
This Privacy Policy may be subject to changes and updates. To the extent possible, we will inform you of any changes, but please check back periodically. The date of issue and version number are indicated at the beginning of this document.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

We take strict measures to appropriately safeguard the security, integrity and privacy of the information you provide to us. We have implemented technology and security policies designed to protect our customers' personal information. We also follow the security procedures required by applicable privacy laws. These relate to the retention, use and disclosure of any information you have provided to us, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account, we use Secure Sockets Layer (SSL) encryption, which encrypts your information before it is sent to us, to protect it from unauthorised use.

We offer you the possibility of receiving news and updates that, depending on your preferences, we will discuss with you by phone, live chat or via email, SMS and/or postal mail. These include notices about new features, features, improvements, special offers, upgrade opportunities, contests, events of interest and unique promotions. You may opt out of receiving these notices if you wish.
We, or our business partners, may also ask if you wish to receive advertising if you enter a promotion or attend an event launched or sponsored by us. Other companies in our Group may also transfer your personal information to us for marketing purposes.
The commercial communications to which you subscribe will only be sent by our Group.
You have the right to ask us not to use your personal information for marketing purposes. We will offer you the opportunity at any time to unsubscribe from any service or upgrade you have signed up for, if you change your mind. Whenever you receive commercial information from us, we will inform you how to unsubscribe via Store@maxwhiterecords.com
If you tell us that you do not wish to receive direct marketing, we will contact you to provide you with the products and services you have requested for administrative purposes.

What are cookies and what are they for?

A cookie is a small file that is sent to your browser and saved on your device when you visit a website such as plein.com ("the website").
Cookies allow the website to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, they mainly serve to personalize your navigation by remembering your preferences (for example, remembering the language and currency configured, to recognize you during your next visit, etc.)
What cookies do we use and for what purpose?
Our website uses several types of cookies and similar technologies, each with a specific function. Below is an explanatory table.

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Types of cookies and their function

1. Navigation cookies
From the first access, cookies allow the website to function correctly and allow you to view the content on your device, recognizing the language and market of the country from which you have decided to connect. If you are a registered user, cookies will allow you to be recognized and be able to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are necessary for the website to function.
2. Functional cookies
These cookies allow you, at your express request, to be recognized when you subsequently access the website, so that you do not have to enter certain information each time (for example:
If you have added items to your Shopping Cart and have closed the session without completing the purchase and without deleting said items, these cookies will allow you to continue with your purchase the next time you access the website (without a time limit), finding the same items you had selected.
Functional cookies are not essential for the functioning of the website, but they improve the quality and experience of browsing.
3. Analytical cookies
These cookies are used to prepare statistical analyzes on the browsing methods of users of our website. Cream della Cream Switzerland GmbH processes the results of these analyzes anonymously and for exclusively statistical purposes only if the service provider uses cookies to connect with the browser used or other devices used to navigate the website. The website uses certain third-party services which, completely independently, install their own cookies.
Our own, and third-party, profile and marketing cookies.
These cookies are intended for the creation of user profiles to send advertising that adjusts to the preferences shown during the visit to the site, or to improve your navigation: while you browse our website, these cookies are useful to show you products of your interest or that are similar to others you have previously viewed. Third-party cookies are those sent by other companies we trust. These cookies allow you to receive our commercial offer on other affiliated pages (retargeting). With third-party cookies we do not have control of the information provided by the cookie nor do we have access to the data. This information is completely controlled by third-party cookies, as described in the corresponding privacy policy.
4. Social network cookies
These cookies are necessary to allow your social account to communicate with our website. For example, they are used to express your tastes and share them with your friends on social networks. Social network cookies are not necessary for navigation.